Why Does My Samsung Galaxy Watch6 Restart Unexpectedly?

Learn how to troubleshoot unexpected restarts on your Samsung Galaxy Watch6 caused by compass complications, magnetic interference, or software issues.

If your Samsung Galaxy Watch6 restarts unexpectedly, it could be due to compass-related complications, magnetic interference, or software bugs. Follow these steps to identify and resolve the issue quickly.

1. Why Does My Galaxy Watch6 Restart on Its Own?

Unexpected restarts on your Galaxy Watch6 are often linked to specific conditions involving the compass feature or magnetic interference. Here are the most common causes:

- The Compass complication on your watch face triggers a logic fault when the bezel is rotated during charging or calibration.

- Using the Compass app or Google Maps while rotating the bezel on a magnetic charger can cause the device to exceed the geomagnetic sensor calibration range.

- Proximity to strong magnetic fields, such as those from electronic cigarettes or other magnetic devices, can interfere with the sensor.

2. What Should I Do If My Galaxy Watch6 Restarts Frequently?

To address unexpected restarts, follow these troubleshooting steps:

1. Check if the Compass complication is enabled on your watch face. If so, disable it temporarily until a software update is released.
2. Avoid using the Compass app or Google Maps while rotating the bezel on a magnetic charger.
3. Keep your Galaxy Watch6 away from strong magnetic fields, such as electronic cigarettes or other magnetic devices.
4. Update your watch to the latest software version. A future update will address this issue.

3. Supported Samsung Galaxy Devices

This troubleshooting guide applies to the following Samsung Galaxy Watch models:

- Galaxy Watch6
- Galaxy Watch6 Classic
- Galaxy Watch5
- Galaxy Watch5 Pro

4. When Will a Software Update Be Released?

Samsung is working on a software update to resolve the compass-related restart issue. Check for updates regularly through the Galaxy Wearable app to ensure your device is running the latest version.

5. Additional Things to Check

If the issue persists, consider these additional checks:

- Ensure your Galaxy Watch6 is charged properly and the charger is functioning correctly.

- Restart your watch manually to clear any temporary glitches.

- Contact Samsung Support for further assistance if the problem continues.

Related Samsung Support Topics

- How to update software on Samsung Galaxy Watch devices

- How to customize watch faces on Samsung Galaxy Watch

- How to troubleshoot compass issues on Samsung Galaxy devices