We got you

Real customer testimonials

Samsung Care provides outstanding product support from
a team of technicians that truly care about your experience.

Riverview, FL

“On time service, highly professional tech with deep
knowledge of product and potential issues, very quick fix
— I couldn’t be happier.”

— Felix G.

Mobile

Saint George, UT

Overall amazing experience

“The shipping was fast. The repair was very quick, and I got updates the entire time. I wasn't left guessing about where it is or what was going on. The communication was excellent. Overall amazing experience. I got my product back in less than a week with the repair completed. Thank you!”

— Derek B.
An icon for a mobile phone. An icon for a mobile phone.
Somerset, KY

I love Samsung!!

“You guys fixed the issue with my phone, and it's working amazingly! I love how you kept me in the loop to let me know what was going on with the repair, from shipping out to airmail, and I received it in super fast time. I love Samsung!! Our family has over 10 Samsung products and will continue to purchase more!”

— Majeska K.
An icon for a tablet. An icon for a tablet.
Huntersville, NC

Great service!

“My battery failed in my Samsung ring right after the 1-year warranty from when I bought it. They sent me a label, I sent it in, they replaced it, and I had it back in just over a week! Great service!”


— Anthony B.
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Burlington, NC

I couldn't be happier.

“The employees were easy to talk to, knew the material, and answered all my questions about the process.
The price was fair enough for the damage caused (Cracked Screen - Samsung S20 FE 5G).
Overall, I would come back more often for devices (game consoles, phones, laptops, etc.) that I had saved for YEARS that were too nostalgic to throw away, or if I ever wanted to get them "fixed". But now I have a place where that actually happens and I couldn't be happier.”


— Sakile H.
An icon for a smartwatch. An icon for a smartwatch.

Appliances

Milwaukee, WI

The fix was completed timely

“The fix was completed timely, and both gentlemen put “booties” on without me asking! Great service!”

— Sean A.
An icon for a dishwasher An icon for a dishwasher
Asheville, NC

I was in good hands

“The agent who came was incredibly helpful, very professional, and methodical. I really felt that I was in good hands.”

— Monica K.
An icon for a dryer. An icon for a dryer.
Suisun City, CA

Repair was quick

“Communication was great with customer service and the service tech. Repair was quick, and they explained what was happening and what they would fix. Appreciated they used shoe covers upon entering the house as well. Very kind and took care of my range.”

— Sharifa T.
An icon for a washing machine. An icon for a washing machine.
Shirley, MA

Both techs were awesome

“Both techs were awesome and knowledgeable, a great duo team. They both trained me and explained how to use the oven and why it wasn’t functioning properly.”

— Natalia N.
An icon for a refrigerator. An icon for a refrigerator.

TVs & Soundbars

Grand Rapids, MI

They were patient and fast.

“They were patient and fast. I left for a hot second thinking I would be back before 10:45 a.m., and they came early. They waited for me to get back because they were early and finished the job fast. They also gave me all the information I needed.”

— Brittany F.
An icon for a television. An icon for a television.
Covington, IN

Tech was very knowledgeable

“Service tech was very knowledgeable and pleasant.”

— Mike C.
An icon for a monitor An icon for a monitor
Valrico, FL

My TV is once again operational.

“As a Samsung customer over the years, I never once had to request maintenance service on anything. This time was different, and Samsung and its support team handled everything. My TV is once again operational.”

— Anthony M.
An icon for a television. An icon for a television.
Massillon, OH

Great repair experience.

“Great repair experience. Samsung replaced the internal components on my HW‑S801D and the sound bar now works perfectly — fast pairing, stable Wi‑Fi, no glitches. Turnaround was quick, and the final fix was spot‑on.”

— Todd R.
An icon for a television. An icon for a television.

Monitors

Clodine, TX

Very professional

“The technician/ engineer that visited was very professional. He called 1 day before to let me know he got the ticket and confirmed that he would be visiting the next day. On the scheduled day, I believe something may have changed on his schedule. He called again to let me know that there was an update on his estimated arrival time. He showed up right on time as discussed. He came with all the necessary tools and accessories required for the job. During the service, he also explained everything he was doing as well as the reasons for the action.”

-Chukwuma O.
An icon for a monitor. An icon for a monitor.
Port St. Lucie, FL

Put my mind at ease

“The technician was very courteous and professional. He arrived at my home and changed the panel to my monitor in about 15 minutes and tested to ensure it was working before departing. I was very nervous about the repair and he made me comfortable and put my mind at ease on the repair. I would highly recommend him!”

-Corey S.
An icon for a monitor An icon for a monitor
Williamsville, NV

The experience is unmatched!

“Josh was fantastic. He was professional, respectful, courteous, and he rectified the problem right away by replacing my defective panel. My UltraWide is an essential part of my workflow, and I'm glad it's working better than ever. The experience is unmatched!”

-Justin J.
An icon for a monitor. An icon for a monitor.
Atlanta, GA

Problem immediately resolved

“Timmy was great and I can tell he's been with the company a long time. He came in, correctly diagnosed the issue after seeing some videos and being explained the issue. The first fix he tried was ready in minutes and the problem immediately resolved.”

-Greg A.
An icon for a monitor. An icon for a monitor.

Care built around you

Care built around you

Walk-ins

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Schedule a repair at a location near you.

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Mail-in

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Send your device in for expert diagnosis and repair.

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We come to you

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Make an appointment and we'll come to your home, office or even a café.‡

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Samsung Beyond Boundaries

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Next-level care that comes to you, wherever you are.

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SmartThings Home Care

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Monitor your devices from your phone, and get alerted to potential issues.

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Product support you can count on

We got you. Get quick access to Samsung Certified Technicians based on your scheduling needs.

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*Source: 2025 ACSI® Survey of customers rating their own TV and appliance manufacturers. In the TV survey, Samsung was rated #1 for customer satisfaction, warranty coverage, service experience, ease of arranging service, courtesy and helpfulness of technician, timeliness of service repair (tied with one other company), service repair outcome, call center satisfaction, complaint handling, overall quality and product quality (tied with one other company). In the appliance survey, Samsung was rated #1 for customer satisfaction (tied with one other company), service experience, ease of arranging service, courtesy and helpfulness of technician, timeliness of service repair (tied with one other company), service repair outcome (tied with one other company) and complaint handling (tied with one other company). ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.

†Source: 2025 ACSI® Survey of customers rating their Cell Phone manufacturer. Samsung was rated #1 for Service Experience for Mobile devices. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. For more about the ACSI, visit www.theacsi.org

‡Among leading smart phone manufacturers (in-warranty authorized locations only); based on population within 30 min. drive of walk-in service center or home van service center ($30 home van service fee). For home appliances and TVs, coverage includes 99% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.