How to check your Samsung Galaxy device status and run diagnostics

Last Update date : Sep 02. 2026

If you recently purchased a Galaxy device or suspect that there may be a problem with its hardware or software, you can use built-in diagnostic tools to check the device condition. Samsung Members and Device care provide self-diagnostic features that help identify issues and monitor device performance, battery health, storage usage, memory status, and security.

Galaxy phone screen showing the number of items that have completed self-diagnostic in Device Care.

Note: Menu names, settings, and screen layouts may vary depending on the model and software version.

Run Phone diagnostics in Samsung Members

You can use the Phone diagnostics feature in the Samsung Members app to check your Galaxy device for hardware and software issues.

Note: Phone diagnostics is available only on Galaxy devices with the Samsung Members app installed.

Samsung Members app screen with the Diagnostics option highlighted.

Step 1. Open the Samsung Members app > Tap Diagnostics.

Diagnostics screen with the Phone diagnostics option highlighted.

Step 2. Tap Phone diagnostics.

Phone diagnostics screen with the Test all button highlighted.

Step 3. Tap Test all to run a full diagnostic test.

* The first time you run diagnostics, a full diagnostic scan starts automatically.

Phone diagnostics screen showing a list of diagnostic items.

Step 4. You can stop the process and select specific items to run individual tests.

* You can also access diagnostics from the Support tab in the Samsung Members app.

Check and optimise your device with Device care

Device care helps you monitor and manage your Galaxy device's performance, battery, storage, memory, security, and overall device health. You can also use the built-in diagnostics feature to check for hardware and software issues.

Note: Device care diagnostics are available on Galaxy devices running Android 12 or later.