The display isn't working properly

Touchscreen Issues and Solutions 

If you're experiencing touchscreen problems, here are some common causes and solutions: 

Screen Protectors and Accessories

Issue: A third-party screen protector or accessory may interfere with touchscreen functionality.

Solutions:

• Remove the screen protector or film if it is peeling, has dust or air bubbles underneath, or if multiple protective films are attached. 
• If you prefer to keep the screen protector, enable the Touch Sensitivity option: 
  • Open Settings. 
  • Tap Display. 
  • Toggle the switch next to Touch Sensitivity. 

External Factors 

• Issue: The touchscreen may not work properly if: 
  • You're wearing gloves. 
  • There's dust on your finger. 
  • You're using fingernails or a ballpoint pen to touch the screen. 
  • A conductive object (e.g., coin, key) is near the screen. 
• Solution: Ensure your hands are clean and dry, and avoid using non-conductive objects to interact with the screen. 

Moisture and Water

• Issue: The touch sensor may not work properly if the screen is wet. Even waterproof models may have limited touch functionality when used in water. 
• Solution: 
  • Gently wipe the front and back of your device using a lint-free, soft microfiber cleaning cloth or a camera lens cleaning cloth. 
  • Avoid applying too much pressure when cleaning.

S Pen Issues 

If you´re experiencing issues with the S Pen, refer to the S Pen toubleshooting guide for specific solutions.

Restarting your device can help solve minor issues. Restarting will vary depending on the model:
 

• On devices with a Power button: Press and hold the Power button, and then tap Restart. Tap Restart again to restart your device.
• On devices with a Side button: Using two fingers, swipe down from the top of the screen to open the Quick settings panel. Tap the Power icon, and then tap Restart. Tap Restart again to restart your device.

If the touchscreen is not working at all, you can restart your device by pressing and holding the Volume down button and the Power button (or Side button) simultaneously for 10 seconds. Once it turns off, you can turn your device back on by pressing the Power button or Side button again.

When using the full screen gesture function, touch input may not be possible because the touch is recognized as a gesture. To stop this from happening, disable the full screen gesture function. Open Settings, tap Display and then tap Navigation bar. Tap Buttons to disable full screen gestures.

Keeping your device’s software up to date regularly will ensure it continues to run smoothly. You can also check for updates for any third party apps you are using. These apps may allow you to customize your gesture preferences.

Resetting your device to factory defaults should only be used as a last resort and after trying the previous steps. A factory data reset will remove all data and content from your device. Before performing a factory reset, be sure to back up your personal data, so you don't lose it all.

Navigate to and open Settings, then tap General management, and then tap Reset. Tap Factory data reset, then swipe to and tap Reset, and then tap Delete all. Enter your Samsung account credentials to complete the reset; your device will reset and you will need to perform the initial setup process.