What to do if your Samsung Galaxy cannot connect to Wi-Fi
If your Samsung Galaxy cannot connect to a Wi-Fi network, try restarting your device and Wi-Fi router first. If you still cannot connect after restarting them, there are several other settings and connection issues you can check. Use the information below to help identify and resolve the problem.
Note: Menu names, settings and screen layouts may vary depending on the model and software version.
Temporary software or system errors may prevent Wi-Fi from connecting properly.
Restart using the power menu
Step 1. Swipe down from the top right of the screen to open the Quick settings panel.
Step 2. Tap the Power off icon.
Step 3. Tap Restart.
Restart using the buttons
If the device freezes or the Restart menu does not appear:
Press and hold the Side key and Volume down key at the same time for more than 7 seconds until the device restarts.
Wi-Fi connection issues may be caused by Wi-Fi being turned off, incorrect passwords, saved network errors, or recently installed third-party apps. Check the settings below and reconnect the Wi-Fi network.
Turn on Wi-Fi in Settings
Step 1. Open Settings > Tap Connections.
Step 2. Tap Wi-Fi.
Step 3. Turn on Wi-Fi.
Turn on Wi-Fi from the Quick settings panel
Step 1. Swipe down from the top right of the screen to open the Quick settings panel.
Step 2. Tap the Wi-Fi icon to turn it on.
Remove and reconnect the Wi-Fi network
Step 1. Open Settings > Tap Connections.
Step 2. Tap Wi-Fi.
Step 3. Press and hold the network with the issue.
Step 4. Tap Forget network.
Step 5. Select the Wi-Fi network again, then reconnect.
Check Wi-Fi in Safe mode
If Wi-Fi works normally in Safe mode, recently installed third-party apps may be causing the issue. Remove unnecessary apps in the order they were recently installed and restart the device.
Step 1. Swipe down from the top right of the screen to open the Quick settings panel.
Step 2. Tap the Power off icon.
Step 3. Press and hold Power off until the Safe mode is displayed.
Step 4. Tap Safe mode to turn your device on in safe mode. If you have successfully logged in, you will see the safe mode legend at the bottom of the screen. > Test Wi-Fi network again.
Note: To exit Safe mode, restart the Galaxy device.
If Wi-Fi still does not connect after reconnecting the network, try resetting the network settings.
Step 1. Open Settings > Tap General management.
Step 2. Tap Reset.
Step 3. Tap Reset Wi-Fi and Bluetooth settings.
Step 4. Tap Reset settings.
The wireless router or access point may be causing the connection issue. For wireless router and Wi-Fi security, avoid using simple passwords that can be easily accessed or shared. It is recommended to set a strong and secure password.
Check the router status
- Make sure the router firmware is updated to the latest version.
- Check whether the Wi-Fi network appears on other devices.
- If the network is not detected on other devices, contact the router manufacturer for support.
Note: If the wireless router firmware cannot be updated or the Wi-Fi network cannot be detected, contact the wireless router manufacturer for assistance.
Restart the router
- Disconnect and reconnect the router power cable.
- If the power cable cannot be removed, restart the router from its settings page.
- After restarting the router, try reconnecting the Galaxy device.
Note: Router settings and restart methods may vary depending on the manufacturer.
If the issue continues after trying the steps above, use Samsung Members Phone diagnostics to check the Wi-Fi status.
Note: Phone diagnostics is available only on Galaxy devices with the Samsung Members app installed.
Step 1. Open the Samsung Members app > Tap Support.
Step 2. Tap Get started to begin the full diagnostics scan. You can stop the process and select specific items to run individual tests.
Step 3. Select Wi-Fi.
Step 4. Follow the on-screen instructions > Check the diagnostic results.
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