What If the Secure Folder Reset Menu Is Missing?

Why is the Reset Menu Missing in Samsung Galaxy Secure Folder?

Fix missing Reset Menu in Samsung Galaxy Secure Folder caused by disabled 'Reset with Samsung account' option, incorrect passcode entries, or Android version-specific lockout rules.

If the Reset Menu is missing while trying to reset your Samsung Galaxy Secure Folder passcode, it's typically because the 'Reset with Samsung account' option was disabled during setup. This feature is required to access the "Forgot PIN" or "Forgot Pattern" menu. Without it, you'll need to uninstall and reinstall the Secure Folder after exceeding incorrect passcode attempts.

1. Why the Reset Menu Might Be Missing

Several factors can cause the Reset Menu to disappear from your Samsung Galaxy Secure Folder login screen:

- The 'Reset with Samsung account' option was turned off when creating the Secure Folder.

- You exceeded the maximum number of incorrect passcode attempts (14 times on Android 14, 20 times on Android 13 or earlier).

- Your Samsung Account is not signed in, which is required for the reset process.

2. How to Fix the Missing Reset Menu

Follow these steps to resolve the issue:

1. Ensure you're signed in with your Samsung Account on your device.
2. If the 'Reset with Samsung account' option was disabled, uninstall the Secure Folder app after exceeding incorrect passcode attempts:

For Android 14 devices:

3. Enter the wrong PIN or pattern 14 times to trigger the "Uninstall Secure Folder" option.

For Android 13 or earlier devices:

3. Enter the wrong PIN or pattern 20 times to trigger the "Uninstall Secure Folder" option.

4. Tap "Uninstall Secure Folder" to remove the app.
5. Reinstall the Secure Folder from the Galaxy Store.
6. Set up a new passcode during installation and enable the 'Reset with Samsung account' option.

3. How to Enable the Reset with Samsung Account Option

To prevent future issues, ensure the 'Reset with Samsung account' option is enabled:

1. Open the Secure Folder app.
2. Enter your current passcode.
3. Tap the Menu icon (three dots) and select Settings.
4. Enable the 'Reset with Samsung account' option.

Note: This option is disabled by default during initial setup.

4. Supported Samsung Galaxy Devices

The Secure Folder feature and reset options are available on most Samsung Galaxy devices, including:

- Galaxy S24, S25, S26 series

- Galaxy Z Fold and Z Flip series

- Galaxy A series (select models)

5. Additional Things to Check

Before attempting a reset, verify the following:

- Your Samsung Account is active and signed in on the device.

- You have sufficient storage space to reinstall the Secure Folder app.

- Your device is running the latest software version.

Related Samsung Support Topics

- How to sign in with your Samsung Account on Galaxy devices

- How to free storage space on Samsung Galaxy devices

- How to update your Samsung Galaxy device software