How to Troubleshoot eSIM Transfer Issues on Samsung Galaxy Devices

Fix common eSIM transfer problems on Samsung Galaxy devices, including missing eSIM Transfer options, dimmed SIM entries, and network lock issues.

If you're experiencing issues transferring an eSIM during the Setup Wizard on your Samsung Galaxy device, this guide explains why the eSIM Transfer option might not appear or why certain SIMs are dimmed. Learn how to resolve these problems and ensure a smooth eSIM transition.

1. Why doesn't the eSIM Transfer option appear in the Setup Wizard?

The eSIM Transfer option may not display if your device already has a physical SIM card or an active eSIM installed. The Setup Wizard only prompts for eSIM transfer when no SIM is detected.

- Remove any physical SIM card from the device before starting the Setup Wizard.

- Ensure that no eSIM is currently activated on the device.

2. Why are some SIM cards dimmed during eSIM transfer?

Dimmed SIM entries indicate that those SIMs are either deactivated or incompatible with your current network settings. Only active and compatible SIMs can be transferred.

- Network-locked SIMs from other carriers may not be transferable.

- Deactivated or inactive SIMs cannot be selected for transfer.

3. When does the eSIM Transfer option not appear in the Setup Wizard?

The eSIM Transfer option may not appear under the following conditions:

1. A physical SIM card is inserted in the device.
2. An eSIM is already activated on the device.
3. The device is connected to a carrier that doesn't support eSIM transfer.
4. The Setup Wizard has already completed the initial setup process.

4. Supported Samsung Galaxy devices

eSIM transfer functionality is supported on the following Samsung Galaxy devices:

- Galaxy S24, S25, S26 series

- Galaxy Z Fold and Galaxy Z Flip series

- Galaxy A series (select models)

5. Additional things to check

Before attempting eSIM transfer, verify the following:

1. Ensure your device is updated to the latest software version.
2. Check that your carrier supports eSIM transfer and has enabled the feature on your account.
3. Confirm that your device is unlocked or properly authorized for eSIM transfer.

Related Samsung support topics

• How to activate eSIM on Samsung Galaxy devices

• How to manage multiple SIMs on Samsung Galaxy phones

• How to troubleshoot network connectivity issues on Samsung Galaxy devices