Protecting my SmartTag2 and what its attached to

How to Protect My Samsung SmartTag2 and What It's Attached To

If you lose your Samsung SmartTag2, you can activate Lost Mode to lock it, display emergency contact information, and receive notifications when someone finds it. This ensures your SmartTag2 and its attached item—like a pet, bag, or key—remain secure and traceable.

1. Why Use Lost Mode for Your SmartTag2?

Lost Mode is a security feature designed to help you protect your SmartTag2 and the item it's attached to. When activated, it locks the SmartTag2, prevents unauthorized connections, and displays your emergency contact information to anyone who finds it.

- Ensures your SmartTag2 cannot be accessed by others.

- Displays emergency contact details on a nearby NFC-enabled device.

- Sends a notification to your registered smartphone when the SmartTag2 is detected.

2. Supported Samsung Galaxy Devices

Lost Mode for SmartTag2 is compatible with the following Samsung Galaxy devices:

Galaxy S24, Galaxy S25, Galaxy S26, Galaxy Z Fold, Galaxy Z Flip, and Galaxy A series smartphones running the latest version of the SmartThings app.

3. How to Activate Lost Mode on Your SmartTag2

1. Open the SmartThings app on your Samsung Galaxy device.
2. Tap Life → Find → More → Lost Mode.
3. Read the on-screen instructions and tap Next.
4. Enter your emergency contact information and tap Turn On.

4. How to Recognize a Lost SmartTag2 Using NFC

To check the emergency contact information on a lost SmartTag2, follow these steps:

1. Ensure the mobile device used to recognize the SmartTag2 supports NFC and is set to Standard mode.
2. Turn on and unlock the mobile device's screen.
3. Place the NFC antenna area of the mobile device over the SmartTag2's button.
4. The emergency contact information will appear on the mobile device's screen.

- The mobile device must have its screen on and unlocked to receive data.

- NFC must be enabled on both devices for successful recognition.

5. Additional Things to Check

- Ensure your SmartTag2 is fully charged before activating Lost Mode.

- Keep your SmartThings app updated to the latest version for optimal functionality.

- Verify that your Samsung account is linked to the SmartThings app for seamless notifications.

6. Related Samsung Support Topics

• How to pair a SmartTag2 with your Samsung Galaxy device

• How to track a lost item using the SmartThings app

• How to troubleshoot NFC connectivity issues on Samsung devices