Check for physical damage on your mobile device

Physical damage to your Samsung Galaxy device can void your warranty and lead to out-of-warranty repair costs. Common examples include cracked screens, liquid damage, damaged ports, and hardware modifications. Learn how to identify these issues and what steps to take if your device is damaged.

What counts as physical damage on Samsung Galaxy devices?

Physical damage refers to any harm caused to your device through mishandling, accidents, or unauthorized repairs. Such damage typically results in out-of-warranty repair costs. Here are common examples:

- Cracked, black spot, or bleeding screen

- Liquid damage from water, drinks, or other liquids

- Missing screws, buttons, or damaged ports

- Hardware modifications not performed by Samsung or an authorized service center

- Damaged back cover or back glass

How to check for physical damage on your Samsung Galaxy device

Inspect your device carefully for signs of physical damage. Here's what to look for:

1. Screen damage: Check for cracks, black spots, or pixel bleeding on the display.
2. Liquid damage: Look for water stains, corrosion, or moisture inside the device.
3. Port and button damage: Inspect charging ports, earphone jacks, and buttons for damage or missing parts.
4. Back cover damage: Examine the back cover for cracks, scratches, or loose components.

Why does physical damage affect warranty coverage?

Physical damage is considered mishandling, which is not covered under Samsung's standard warranty. Warranty coverage typically applies to manufacturing defects or malfunctions, not damage caused by accidents or unauthorized repairs.

What to do if your Samsung Galaxy device has physical damage

If your device shows signs of physical damage, visit a Samsung Authorized Service Center for assessment and repair. Here's what to expect:

1. Screen replacement: Depending on the damage, a complete screen replacement or component repair may be performed.
2. Liquid damage repair: Follow immediate steps to minimize damage, such as turning off the device and drying it thoroughly.
3. Back cover replacement: Damaged back covers can be replaced, but costs vary based on the model and extent of damage.

How to handle liquid damage on your Samsung Galaxy device

If your device gets wet, take these steps immediately:

1. Turn off the device: Power off the device to prevent further damage.
2. Remove moisture: Dry the device with a clean cloth and remove any removable parts like the battery or SIM card.
3. Remove foreign debris: Rinse the device with clean water if it was exposed to liquids like seawater or chlorinated water.
4. Air dry: Let the device dry in a well-ventilated area. Avoid using a hair dryer or hot air.
5. Check the waterproof rating: Most Galaxy devices have an IP68 rating, but prolonged exposure to water can still cause damage.

Supported Samsung Galaxy devices

Physical damage repair services are available for most Samsung Galaxy devices, including the Galaxy S24, Galaxy S25, Galaxy S26, Galaxy Z Fold, Galaxy Z Flip, and Galaxy A series. Visit a Samsung Authorized Service Center for model-specific repair options.

Related Samsung support topics

- How to check the waterproof rating of your Samsung Galaxy device

- What to do if your Samsung Galaxy device is waterlogged

- Warranty information for Samsung Galaxy devices