Water Leak from AddWash or Main Door

Why is water leaking from the Add Wash door or main door?

Water leaking from the Add Wash door or main door is often caused by improper door closure, loose hose connections, or debris in the door gasket. Follow these steps to resolve the issue.

1. Check the Door Closure

Ensure the door is fully closed and latched properly. A partially open door can cause water to leak during operation.

1. Open the main door or Add Wash door.
2. Inspect the door seal (gasket) for any visible damage or debris.
3. Close the door firmly until it clicks into place.

2. Inspect Hose Connections

Loose or improperly connected hoses can lead to water leakage. Check both the supply and drain hoses.

1. Turn off the washing machine and disconnect the power.
2. Check the water supply hoses at the back of the machine for tight connections.
3. Ensure the drain hose is securely inserted into the drain system and not kinked.

3. Prevent Oversudsing

Excessive suds from non-HE detergent can cause water to overflow and leak from the door.

1. Use high-efficiency (HE) detergent compatible with your Samsung washing machine.
2. Avoid overusing detergent, as it can create too many suds.

4. Clean the Door Gasket and Glass

Debris or foreign objects in the door gasket or glass can prevent a proper seal, leading to leaks.

1. Open the main door or Add Wash door.
2. Wipe the door gasket and glass with a damp towel or microfiber cloth to remove any debris.
3. Check for trapped laundry or objects between the door and gasket.

5. Avoid Overloading

Overloading the washing machine can cause laundry to press against the door, preventing it from sealing properly.

1. Ensure laundry is evenly distributed inside the drum.
2. Do not overload the machine beyond its recommended capacity.

Additional Things to Check

- Check for damaged or worn-out door seals and replace them if necessary.

- Ensure the washing machine is level and stable to prevent vibrations that may loosen connections.

- If the issue persists, contact Samsung Support for further assistance.

Supported Samsung Washing Machines

This guide applies to Samsung washing machines with Add Wash functionality, including models from the Galaxy A series and other compatible Samsung appliances.

Related Samsung Support Topics

- How to clean the door gasket on a Samsung washing machine

- How to use HE detergent in a Samsung washing machine

- Troubleshooting water leaks in Samsung appliances