Why Is Samsung Pay Not Working?

Fix Samsung Pay technical issues by restarting your phone, removing problematic cards, resetting the app, or contacting Samsung Pay support.

If Samsung Pay is not working properly, you can resolve most issues by restarting your phone, removing problematic cards, or resetting the app. These steps help clear memory issues, fix crashes, and restore app functionality.

1. Why is Samsung Pay not working on my phone?

Samsung Pay may stop working due to several reasons:

- App crashes or freezes caused by memory issues.

- Problems with a specific payment card linked to the app.

- Corrupted app data or cache.

- Network connectivity issues affecting payment processing.

2. How to restart your phone to fix Samsung Pay

Restarting your phone clears the app's cache and memory, resolving many technical issues.

1. Press and hold the Power button until the Power menu appears.
2. Tap Restart.
3. Wait for your phone to reboot completely.
4. Open Samsung Pay and check if the issue is resolved.

3. How to remove a problematic payment card

If a specific card is causing issues, removing it can help.

1. Open Samsung Pay.
2. Tap Menu (three horizontal lines) in the top-left corner.
3. Select Cards.
4. Choose the card you want to remove.
5. Tap More Options (three dots) and select Delete card.
6. Confirm by tapping DELETE.
7. Verify your identity using your PIN, fingerprint, or iris scan.

You can re-add the card later if needed.

4. How to reset Samsung Pay

Resetting Samsung Pay removes all payment cards and restores the app to its default state.

1. Open Samsung Pay.
2. Tap Menu (three horizontal lines) in the top-left corner.
3. Select Settings.
4. Swipe down and tap Reset app.
5. Choose the reason(s) for resetting and tap RESET.
6. Enter your PIN or use biometrics to confirm.

Note: All payment cards will be removed after resetting.

5. How to contact Samsung Pay support

If the issue persists, contact Samsung Pay support for assistance.

1. Open Samsung Pay.
2. Tap Menu (three horizontal lines) in the top-left corner.
3. Select Help.
4. Tap Contact Us to send an email inquiry.

For immediate assistance, call 800-7-729 (S-PAY) in the UAE.

6. Additional things to check

Ensure your phone meets the following requirements:

- Your phone is connected to a stable internet connection.

- Your phone has sufficient storage space.

- Samsung Pay is updated to the latest version.

7. Supported Samsung Galaxy devices

Samsung Pay is supported on Galaxy S24, Galaxy S25, Galaxy S26, Galaxy Z Fold, Galaxy Z Flip, and Galaxy A series devices.

Related Samsung support topics

- How to free storage space on Samsung Galaxy devices.

- How to update apps on Samsung Galaxy phones.

- How to troubleshoot network connectivity issues on Samsung Galaxy devices.